Unemployment Insurance Modernization

Government has expanded access to public benefits for millions of Americans in response to COVID-19—but that expanded access has also scaled the challenges governments face to determine the identity and eligibility of applicants. USDR can help streamline processes for applicants and case workers to deliver benefits quickly to those who need it most.

We can help:

Streamline RFP Processes

Automate fraud and risk management

Reduce call center volume

Verify identity and eligibility of applicants

Automate workflows for Claims for Wages in Other States (CWOS)


Applicable to any state

We welcome all states to contact us.


USDR places experienced, pro-bono technologists to work with governments and organizations responding to crisis, to quickly deliver critical services and infrastructure that support the needs of the public. We’re non-partisan, fast, and free.

Ongoing Support and Training

USDR plans to provide ongoing support and can train technical staff to support these tools and processes going forward.


We believe in “demos not memos.” You’ll be shocked at how quickly we can implement scalable solutions, tailored to your specific systems and needs.


USDR’s Unemployment Insurance team partners with several state Departments of Labor to help ensure the successful delivery of UI benefits by pairing skilled, pro bono technologists with governments at each stage of the Unemployment Insurance delivery process. Learn more about our team from the links below.

Our Work:

We help agencies troubleshoot when they hit challenges and expand their capacity to meet updates to eligibility requirements and a national surge in people who are newly eligible for UI. Our work includes comprehensive technical reviews and custom applications.

Our services are 100% confidential; unless we have explicit permission, we do not publish or share program details or information. Learn more about our UI work and learnings below.

If you need fast, customized solutions—we can help.

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