U.S. Digital Response (USDR) helps governments ensure equitable, accurate, and timely delivery of unemployment insurance (UI) benefits by using minimum-code technology and human-centered design. We understand the challenges governments face in administering benefits and are a trusted partner for workforce agencies across the country in their efforts to ensure all workers have access to this necessary lifeline.
USDR can also provide much needed support for workforce agencies to improve language access, including research and translation services to reach those with limited English proficiency.
Since April 2020, we have partnered with nine state workforce agencies and the Department of Labor to help streamline processes for both claimants and case workers, delivering benefits quickly to those who need them most.
