Language Access for Unemployment Insurance

U.S. Digital Response (USDR) can help your state increase equitable access to unemployment insurance for workers with limited English proficiency by providing plain language translation support.

Our approach

USDR can help you with a wide variety of language access needs, such as plain language translation support, content strategy, web design, user research/testing, and software development.

We build capacity by pairing workforce agency teams with USDR’s plain language experts and technologists, helping ensure all workers can access needed unemployment insurance benefits quickly, safely, and confidently.

Focus Areas
-Creation of  plain language Spanish content, with a focus on high impact content such as claimant notifications, intake forms, weekly certifications, glossaries, and FAQ’s

-Guidance on content placement, delivery, and accessibility compliance

-Consultation on translation technology, workflow, and maintenance

We can help

Reduce call center load

Improve claimant communication with content strategy and web design

Reach limited English proficient workers who have been historically underserved

Tap into tech talent

Run community-based user research and usability testing to inform product decisions

Increase the success of individual benefit applications

Don’t see what you need? Talk to us about a custom project.
We’re always looking to partner with governments on new solutions. Contact our team to discuss the problems you’re facing.
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Meet the team

Madel Leal
Madel is the Language Access UX Researcher for the Unemployment Insurance Program. She leverages her experiences as a design strategist, researcher, and facilitator-of-systems change, to build more equitable service delivery.
Marcie Chin
Marcie is manages the Unemployment Insurance Program, specializing in strategy, UX research, and language access. She believes that the application of equity-centered design and ethical technology creates value for all people and systems.
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“We are honored to see so many dedicated technologists step up to work on behalf of New York City. With technology products that work to combat hate crimes, lower language barriers, and drive digital equity, the work [...] will have a lasting impact on improving New Yorkers’ lives.”

Bill de Blasio
New York City

“USDR has provided smart, informed, and fast help for a variety of issues. They are an invaluable resource to governments at a critical time.”

Robert Gordon
Michigan Department of Health and Human Services

“Volunteers from USDR have not only helped bring incredible expertise and extra hands to us in a great time of need, they’ve provided critical-thinking skills at a time when our team is working long hours and experiencing burnout.”

Rebecca Woodbury
Director of Digital Service & Open Government
City of San Rafael

“USDR has been an invaluable source of talent, helping our office move at the ‘speed of need’... I would recommend any agency consider partnering with them to add team capacity and leverage unique skill sets in these trying times.”

Ross Dakin
New Jersey Office of Innovation