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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Media coverage
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Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
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Published on:
September 9, 2026
Duration:

U.S. Digital Response’s roadmap for better government digital services

Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.

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Case study
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Shelby County Election Commission, Tennessee
Published on:
August 28, 2026
Duration:

Shelby County, TN modernizes election day support with HelpLine

Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.

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Blog
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Published on:
March 31, 2022
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How to Get Started with Low-Code/No-Code Tools

Our simple advice on kicking off any project with low-code/no-code tools

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Blog
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Published on:
March 26, 2022
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Thinking Like an Engineer: Selecting and Working with Low-Code/No-Code Tools

Using low-code/no-code tools successfully requires knowing how to pick the right tool and knowing the kind of challenges that merit calling in a technical team for consultation and advice.

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Media coverage
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Published on:
March 24, 2022
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Keeping the "Human" in Human Services

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Media coverage
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Published on:
March 24, 2022
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How to build and grow an effective Emergency Task Force

Read the article on TechCrunch »

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Blog
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Published on:
March 18, 2022
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Strengths and Weaknesses of Low-Code/No-Code Tools

There are a lot of different low-code/no-code options out there. Understanding their strengths and weaknesses will help you pick the right tool for the job and balance their sometimes significant weaknesses with their tremendously valuable strengths.

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Blog
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Published on:
March 17, 2022
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Responding at the Speed of Need: Two Years of U.S. Digital Response

When I speak to people about the story of U.S. Digital Response, I often ask us to flash backwards. To imagine where we were and what we needed in March 2020 and to put ourselves in the shoes of our neighbors — people who needed new kinds of help, more urgently than ever before.

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Media coverage
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Published on:
March 16, 2022
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USDR Leaders Reflect on State of Government Digital Services

Read the article on Government Technology »

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Media coverage
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Published on:
March 16, 2022
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How US Digital Response is Helping Governments in Crisis

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Blog
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Published on:
March 12, 2022
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Low-Code/No-Code Tools: Implementation and Insights from the Field

A four-part series exploring the low-code/no-code tools U.S. Digital Response uses everyday

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