Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.
State program leaders, county administrators, and civic tech partners joined U.S. Digital Response for a webinar on an urgent challenge: how do states actually reduce SNAP payment error rates before the clock runs out?
Learn how government agencies can hire UX talent and build strong user-centered design practices. Explore practical strategies for growing UX capacity, improving workflows, and delivering better public services.
Election officials are heading into the 2026 cycle facing familiar pressures in new combinations: rapid legal and technological change, persistent distrust, workforce turnover, evolving security threats and a communications environment in which false claims and public confusion can spread faster than offices can respond.
During a much-needed break from working with big consumer brands like Tide and Skittles, Lauren answered a call to use her marketing skills with U.S. Digital Response and help spotlight stories on the Economic Stability Team.
Flipping the usually burdensome RFP process on its head helped CAFF build a process for the long-haul.
Adopting a simple case management system helped one state labor department decrease workloads for case workers and accelerate processing for claimants
USDR emerged from a surge of our partners’ health-related needs in March 2020. In September 2020, USDR recognized that we had an opportunity to make our individual engagements reusable in order to help communities with their COVID-19 response at scale.
Read the article on StateScoop »
After a year of anticipation, we were witness to a highly complex and decentralized COVID-19 vaccination launch that left many frustrated but, eventually, vaccinated.
As Alyssa Levitz leaves her Technologist in Residence position at U.S. Digital Response, she reflects upon what drove her to volunteer in the first place — and where the journey took her.
USDR’s unemployment insurance team has been hard at work over the past year supporting 10 states with their benefits systems, using design, plain language, communications strategy, software development, and more to get benefits to eligible claimants faster, and make agency employees’ jobs easier.
At U.S. Digital Response, we have partnered with workforce development agencies in nine states — and counting — to help them improve their Unemployment Insurance (“UI”) websites, benefits portals, and processes to better serve their constituents.