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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
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U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Blog
Partner:
Published on:
December 1, 2021
Duration:

5 Questions to Ask When Choosing an ERA Vendor Solution

U.S. Digital Response (USDR) has been keeping a close eye on the Emergency Rental Assistance (ERA) implementations, working with counties and cities who need technical support to ensure their program works.

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Blog
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Published on:
November 30, 2021
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‘We’re thinking bigger than I even thought was possible’: Behind the Scenes with USDR’s Response to the American Rescue Plan

Americans were a year into the COVID-19 pandemic when welcome relief came with the passing of the American Rescue Plan Act (ARPA) in March 2021.

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Blog
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Published on:
November 18, 2021
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Seeing the Beauty in “Dark Times”: How Being a Community Manager with USDR Helped One Volunteer Through the Last Year

Leonardo Rocchiccioli has offered his community management skills as a volunteer at USDR since August 2020. Here’s what he has to say about seeing beauty in “dark times.”

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Blog
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Published on:
November 18, 2021
Duration:

Volunteer Spotlight: Lauren Long

During a much-needed break from working with big consumer brands like Tide and Skittles, Lauren answered a call to use her marketing skills with U.S. Digital Response and help spotlight stories on the Economic Stability Team.

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Blog
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Published on:
October 12, 2021
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User-Centered Design Meets the Request for Proposal: Community Alliance with Family Farmers U.S. Digital Response U.S. Digital Response

Flipping the usually burdensome RFP process on its head helped CAFF build a process for the long-haul.

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Blog
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Published on:
October 12, 2021
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A Case Study on How to Improve Communications with Unemployment Insurance Claimants

Adopting a simple case management system helped one state labor department decrease workloads for case workers and accelerate processing for claimants

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Blog
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Published on:
October 4, 2021
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Building Resilience in Times of Crisis: Highlights from One Year of USDR’s Health Program

USDR emerged from a surge of our partners’ health-related needs in March 2020. In September 2020, USDR recognized that we had an opportunity to make our individual engagements reusable in order to help communities with their COVID-19 response at scale.

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Media coverage
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Published on:
September 21, 2021
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Post-pandemic, what’s next for USDR?

Read the article on StateScoop »

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Blog
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Published on:
July 20, 2021
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How My Unemployment Experience Fueled A Desire to Help Modernize the Unemployment Insurance Process

As Alyssa Levitz leaves her Technologist in Residence position at U.S. Digital Response, she reflects upon what drove her to volunteer in the first place — and where the journey took her.

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