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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
July 31, 2026
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Five simple website fixes that build voter confidence before November

Small updates election offices can implement on their websites that can help boost voter confidence

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Media coverage
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July 8, 2026
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Fax and Telegram? New York’s Archaic Requirements Get an A.I. Overhaul.

Gov. Kathy Hochul will direct state agencies to eliminate or modernize antiquated requirements, and examine if task forces or councils have outlived their purpose.

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July 8, 2026
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Cutting red tape: Governor Hochul issues executive order kicking off “Regulatory Reset” to save New Yorkers time and money

New York State partnered with nation-leading government reform and tech non-profits and academic research lab to utilize AI-enabled tools to expedite initial review, with strong human safeguards

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Media coverage
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Published on:
December 30, 2021
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The 2020 Good Tech Awards

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Blog
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December 22, 2021
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Demos not Memos in 2021: A Look Back

In an unprecedented year we saw a renewed dedication to supporting the critical needs of the public.

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Blog
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Published on:
December 1, 2021
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5 Questions to Ask When Choosing an ERA Vendor Solution

U.S. Digital Response (USDR) has been keeping a close eye on the Emergency Rental Assistance (ERA) implementations, working with counties and cities who need technical support to ensure their program works.

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Blog
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Published on:
November 30, 2021
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‘We’re thinking bigger than I even thought was possible’: Behind the Scenes with USDR’s Response to the American Rescue Plan

Americans were a year into the COVID-19 pandemic when welcome relief came with the passing of the American Rescue Plan Act (ARPA) in March 2021.

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Blog
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November 18, 2021
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Seeing the Beauty in “Dark Times”: How Being a Community Manager with USDR Helped One Volunteer Through the Last Year

Leonardo Rocchiccioli has offered his community management skills as a volunteer at USDR since August 2020. Here’s what he has to say about seeing beauty in “dark times.”

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Blog
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Published on:
November 18, 2021
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Volunteer Spotlight: Lauren Long

During a much-needed break from working with big consumer brands like Tide and Skittles, Lauren answered a call to use her marketing skills with U.S. Digital Response and help spotlight stories on the Economic Stability Team.

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Blog
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Published on:
October 12, 2021
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User-Centered Design Meets the Request for Proposal: Community Alliance with Family Farmers U.S. Digital Response U.S. Digital Response

Flipping the usually burdensome RFP process on its head helped CAFF build a process for the long-haul.

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Blog
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October 12, 2021
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A Case Study on How to Improve Communications with Unemployment Insurance Claimants

Adopting a simple case management system helped one state labor department decrease workloads for case workers and accelerate processing for claimants

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Blog
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October 4, 2021
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Building Resilience in Times of Crisis: Highlights from One Year of USDR’s Health Program

USDR emerged from a surge of our partners’ health-related needs in March 2020. In September 2020, USDR recognized that we had an opportunity to make our individual engagements reusable in order to help communities with their COVID-19 response at scale.

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