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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
March 19, 2026
Duration:

Making election information easier to find: lessons from Milwaukee

USDR's health check service can help election offices improve their websites, making improvements that serve voters better

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Blog
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Published on:
March 16, 2026
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It’s annual report season, and we skipped the victory lap this year. Here's why.

A letter from Tina J. Walha, CEO of U.S. Digital Response 

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Media coverage
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Published on:
March 5, 2026
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GitLab Foundation announces largest AI for Economic Opportunity Cohort yet

As artificial intelligence continues to reshape labor markets faster than the systems meant to support workers can respond, USDR is proud to announce we're a recipient of GitLab Foundation's AI for Economic Opportunity Fund grant.

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Blog
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Published on:
April 15, 2021
Duration:

Falling Into Digital Government

“Does anyone know of any opportunities to contribute UX research skills to good causes?” read an email from a fellow user experience (UX) researcher. I was curious about what responses he’d get because I was also interested in volunteering.

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Case study
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Pennsylvania Department of Labor & Industry
Published on:
April 4, 2021
Duration:

Unemployment Insurance claimant user research in Pennsylvania

Pennsylvania's Department of Labor and Industry engaged USDR's Unemployment Insurance team to better understand the claimant user experience and improve its designs.

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Blog
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Published on:
April 3, 2021
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USDR’s appointment finder tools and services for faster, easier access to COVID-19 vaccines

As of April 1, 55 million people in the U.S. have received their full COVID-19 vaccinations. By mid-April, 90% of remaining adults will be eligible to receive the vaccine.

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Blog
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Published on:
April 1, 2021
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Reflecting on A Year of Helping States Get Unemployment Insurance to People in Need

One year ago, an unprecedented wave of layoffs and furloughs left millions of Americans unemployed as the COVID-19 pandemic overtook the U.S. Since then, approximately 40 million people have received unemployment insurance benefits, and many more have applied.

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Media coverage
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Published on:
March 23, 2021
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Wisconsin Turns to Federal Help for UI Infrastructure Modernization

Read the article on Meritalk »

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Blog
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Published on:
March 18, 2021
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Public service as a service: how tech volunteers foster digital government in NYC

We started with a hypothesis. During the COVID-19 crisis in New York City in the spring of 2020, we had seen how fast skilled technologists could help spin up digital solutions.

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Media coverage
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Published on:
March 18, 2021
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Top 25 Doers, Dreamers & Drivers

Read the article on Government Technology »

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Blog
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Published on:
March 17, 2021
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Marking one year of U.S. Digital Response

On March 16, 2020, exactly one year ago, U.S. Digital Response (USDR) began with a simple Slack conversation, a handful of government contacts, and a few people offering help to frontline teams responding to the COVID-19 pandemic.

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Media coverage
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Published on:
March 11, 2021
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U.S. unemployment system fell short in early days of the pandemic. It could buckle again

Read the article on CNBC »

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