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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Media coverage
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Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
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Published on:
September 9, 2026
Duration:

U.S. Digital Response’s roadmap for better government digital services

Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.

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Case study
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Shelby County Election Commission, Tennessee
Published on:
August 28, 2026
Duration:

Shelby County, TN modernizes election day support with HelpLine

Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.

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Blog
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Published on:
December 24, 2020
Duration:

U.S. Digital Response 2020 Highlights

U.S. Digital Response (USDR) was launched in March of this year as a new initiative to serve the urgent needs of our communities by pairing pro-bono, best-in-class technologists with state and local governments.

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Blog
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Published on:
December 22, 2020
Duration:

A How-To Guide for COVID-19 Vaccine Providers

We’re all hopeful: a miracle of science has just happened. Against the odds, several COVID-19 vaccines have been developed in record time (less than a year, versus the typical time of up to 10–15 years), and at incredibly high efficacy (90–95 percent effectiveness).

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Blog
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Published on:
December 22, 2020
Duration:

Delivering Clear, Accurate Information About the COVID-19 Vaccine Rollout

Last week, the United States launched the largest and most ambitious vaccination effort in its history. The first doses of the FDA-authorized Pfizer/BioNTech COVID-19 vaccine began rolling out, less than a year after the disease was first recorded in the country.

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Blog
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Published on:
December 17, 2020
Duration:

Build Public Trust in Your COVID-19 Communications Efforts

Nearly a year into the COVID-19 pandemic, the United States is again facing uncontrolled growth in case burden.

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Blog
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Published on:
December 15, 2020
Duration:

Boost Your COVID-19 Vaccination and Communications Efforts with These Free Resources

From its inception, U.S. Digital Response has focused on supporting governments and NGOs with their COVID-19 response efforts.

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Media coverage
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Published on:
December 2, 2020
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What Other Cities Can Learn from New York’s Innovation Fellows

Read the article on StateTech »

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Media coverage
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Published on:
November 23, 2020
Duration:

How the Next Administration Can Use Technology To Prevent Another Unemployment Insurance Meltdown

Watch the webinar hosted by New America »

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Media coverage
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Published on:
November 19, 2020
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Six individuals, six ways to craft a digital future

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Media coverage
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Published on:
November 19, 2020
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How using data and tech speeded response to Covid-19

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