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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
City of Portland, Oregon - Digital Services
Published on:
June 11, 2025
Duration:

Streamlining building permit appointments with AI

USDR partners with Portland's Digital Services Team to optimize permitting chatbot and build internal AI capabilities

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Blog
Partner:
Published on:
May 28, 2025
Duration:

Hi, DC! USDR at the 2025 Code for America Summit

We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Case study
Partner:
City of Concord, CA
Published on:
May 4, 2020
Duration:

Helping the Homebound Get Meals

The City of Concord requested assistance with creating an online tool to organize an emergency food program for older homebound adults experiencing food insecurity.

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Blog
Partner:
Published on:
April 29, 2020
Duration:

U.S. Digital Response Weekly Dispatch (April 28)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
Partner:
Published on:
April 28, 2020
Duration:

Understanding Digital Contact Tracing: Limitations, Implications and Recommendations

Contact tracing is not a new concept — manual contact tracing is a proven, effective method of general epidemic management used in past outbreaks such as HIV and Ebola.

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Blog
Partner:
Published on:
April 23, 2020
Duration:

USDR’s volunteer experts deliver quick help to governments amid the COVID-19 crisis

Government leaders are in the thick of it. They’re making decisions with imperfect, constantly evolving information; being asked to lead through life-or-death scenarios; and considering the short- and long-term wellbeing of their communities.

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Media coverage
Partner:
Published on:
April 23, 2020
Duration:

Build government back better, with Jen Pahlka

Listen to the podcast by Masters of Scale »

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Media coverage
Partner:
Published on:
April 13, 2020
Duration:

U.S. Digital Response: Crisis Tech Response to Keep Government Systems Running

Watch the webinar hosted by What Works Cities »

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Case study
Partner:
City of Emeryville, CA
Published on:
April 6, 2020
Duration:

Going Virtual to Celebrate the Arts

The City of Emeryville partnered with USDR to migrate an in-person arts festival to a digital experience.

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Case study
Partner:
Yolo County District Attorney
Published on:
April 5, 2020
Duration:

Modernizing the Neighborhood Court

Yolo County's District Attorney's office partnered with USDR to automate its communications with participants in a restorative justice program.

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Case study
Partner:
Neighborhood Preservation Inc., Memphis
Published on:
April 4, 2020
Duration:

Automations help Memphis nonprofit mitigate hundreds of evictions

To streamline the hundreds of applications for legal aid that were overwhelming clerks in Memphis, volunteers built an automated intake process.

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