Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.
State program leaders, county administrators, and civic tech partners joined U.S. Digital Response for a webinar on an urgent challenge: how do states actually reduce SNAP payment error rates before the clock runs out?
Learn how government agencies can hire UX talent and build strong user-centered design practices. Explore practical strategies for growing UX capacity, improving workflows, and delivering better public services.
Election officials are heading into the 2026 cycle facing familiar pressures in new combinations: rapid legal and technological change, persistent distrust, workforce turnover, evolving security threats and a communications environment in which false claims and public confusion can spread faster than offices can respond.
Read the article on Financial Times »
The collection of public health data throughout the COVID-19 pandemic has proven to be the most pivotal piece for successfully slowing the spread of the virus and flattening the curve.
Read the article at The New York Times »
For six months, U.S. Digital Response (USDR) has partnered with governments across the country to address the various public health challenges posed by the COVID-19 pandemic.
The Recidiviz team partnered with USDR volunteers to project the possible effects of the COVID-19 pandemic on incarcerated people.
In the first six weeks, 60,000 Pennsylvanians used a new tool to understand whether they needed to renew their benefits.
Working with USDR, Pueblo County released a new mobile-friendly website with improved navigation, content organization, plain language, and visual design.
U.S. Digital Response partnered with the State of New Jersey to create a custom benefits screener tool that suggests which benefits programs a New Jersey worker are eligible for.
Harris County, Texas, the third-largest county in the United States, has more than 4.7 million voters. County employees were working hard during the summer of 2020 to prepare for the November election