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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
March 19, 2026
Duration:

Making election information easier to find: lessons from Milwaukee

USDR's health check service can help election offices improve their websites, making improvements that serve voters better

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Blog
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Published on:
March 16, 2026
Duration:

It’s annual report season, and we skipped the victory lap this year. Here's why.

A letter from Tina J. Walha, CEO of U.S. Digital Response 

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Media coverage
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Published on:
March 5, 2026
Duration:

GitLab Foundation announces largest AI for Economic Opportunity Cohort yet

As artificial intelligence continues to reshape labor markets faster than the systems meant to support workers can respond, USDR is proud to announce we're a recipient of GitLab Foundation's AI for Economic Opportunity Fund grant.

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Case study
Partner:
Pueblo Department of Public Health & Environment
Published on:
September 11, 2020
Duration:

Improving vaccine information webpage content and design

Working with USDR, Pueblo County released a new mobile-friendly website with improved navigation, content organization, plain language, and visual design.

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Case study
Partner:
New Jersey Department of Labor
Published on:
September 10, 2020
Duration:

Clarifying Benefits Eligibility for New Jersey Residents

U.S. Digital Response partnered with the State of New Jersey to create a custom benefits screener tool that suggests which benefits programs a New Jersey worker are eligible for.

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Case study
Partner:
Office of Harris County Elections
Published on:
September 6, 2020
Duration:

Automating Harris County’s student election clerk program

Harris County, Texas, the third-largest county in the United States, has more than 4.7 million voters. County employees were working hard during the summer of 2020 to prepare for the November election

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Case study
Partner:
California Volunteers - California for All
Published on:
September 4, 2020
Duration:

Streamlining Data to Enable Volunteer Services

The State of California needed to establish a more resilient infrastructure to mobilize volunteers, project future capacity needs, and demonstrate impact.

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Blog
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Published on:
August 28, 2020
Duration:

4 ways U.S. Digital Response is helping election offices save precious time

Time is every election official’s most precious resource right now. Fortunately, many officials are finding that even at this late date, they can still create significant efficiencies in their operations with quick technology fixes, allowing them to focus on their most pressing challenges.

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Blog
Partner:
Published on:
August 14, 2020
Duration:

Support Your Local Miracle Workers

Elections are a miracle. Even in the best of times, they depend on a deep well of trust in institutions and humans to play by the rules and administer the election process fairly and effectively.

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Blog
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Published on:
August 6, 2020
Duration:

8 Tips for Governments to Mitigate Call Center Volume

During this pandemic, the overwhelming unemployment rates have inevitably created significant demand for state-based unemployment benefits.

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Case study
Partner:
Empire Justice Center
Published on:
August 4, 2020
Duration:

Incorporating human-centered design to improve online financial services

With tax season looming, the Empire Justice Center’s team wanted to improve the CASH program’s website to better serve the public.

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Media coverage
Partner:
Published on:
July 15, 2020
Duration:

Pahlka tells Congress ‘We cannot afford’ government’s outdated processes any longer

Read the article at StateScoop »

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