Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
States across the country have seen dramatic increases in fraudulent unemployment insurance claims being filed using stolen identities.
A USDR team worked with Memphis Shelby County Emergency Rental Assistance to automate painful, manual workflows, enabling them to disburse funds and help residents immediately.
Today, we’re excited to announce U.S. Digital Response’s new executive team, established to support the growing number of volunteers, Technologists-in-Residence, and staff who provide critical, nonpartisan, pro bono technical support at the speed of need.
When the Coronavirus Aid, Relief, and Economic Security (CARES) Act passed last spring, a substantial amount of federal dollars were unlocked for states to address the economic impacts of COVID-19.
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