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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
City of Portland, Oregon - Digital Services
Published on:
June 11, 2025
Duration:

Streamlining building permit appointments with AI

USDR partners with Portland's Digital Services Team to optimize permitting chatbot and build internal AI capabilities

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Blog
Partner:
Published on:
May 28, 2025
Duration:

Hi, DC! USDR at the 2025 Code for America Summit

We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Media coverage
Partner:
Published on:
June 18, 2020
Duration:

Open-source solution to CARES Act grants management

Read the article on GCN »

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Blog
Partner:
Published on:
June 5, 2020
Duration:

U.S. Digital Response Weekly Dispatch (June 5)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Case study
Partner:
Kansas Department of Labor
Published on:
June 4, 2020
Duration:

Supporting Unemployment Insurance Systems

Kansas’s unemployment insurance application website was overwhelmed with traffic. USDR helped them scale up and cut visitor response times in half.

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Blog
Partner:
Published on:
May 30, 2020
Duration:

U.S. Digital Response Weekly Dispatch (May 29)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
Partner:
Published on:
May 29, 2020
Duration:

Volunteering Engineering Teams During a Crisis

When COVID-19 hit, both the leadership team and many individuals across Segment, the company I work for, were eager to find a meaningful way to contribute to response efforts.

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Blog
Partner:
Published on:
May 23, 2020
Duration:

U.S. Digital Response Weekly Dispatch (May 22)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
Partner:
Published on:
May 18, 2020
Duration:

Volunteer Spotlight: Pandemic Unemployment Assistance

Since mid-March, the number of unemployment claims in the U.S. has totaled over 36 million — an unprecedented level of joblessness not seen since the Great Depression.

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Blog
Partner:
Published on:
May 15, 2020
Duration:

U.S. Digital Response Weekly Dispatch (May 15)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
Partner:
Published on:
May 6, 2020
Duration:

U.S. Digital Response Weekly Dispatch (May 6)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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