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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
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U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
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Published on:
February 12, 2021
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How public-interest technologists can build government that works for everyone

Read the article at Fast Company »

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Media coverage
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Published on:
February 9, 2021
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The rise of the activist developer

Read the article on TechCrunch »

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Blog
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Published on:
February 5, 2021
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Four Recommendations to Address Race and Inequity in Identity Fraud Detection

States across the country have seen dramatic increases in fraudulent unemployment insurance claims being filed using stolen identities.

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Case study
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Memphis Shelby County Emergency Rental Assistance
Published on:
February 4, 2021
Duration:

Keeping Families in Their Homes by Scaling Workflows: Emergency Rental Assistance Program

A USDR team worked with Memphis Shelby County Emergency Rental Assistance to automate painful, manual workflows, enabling them to disburse funds and help residents immediately.

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Blog
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Published on:
January 22, 2021
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Introducing USDR’s New Executive Team

Today, we’re excited to announce U.S. Digital Response’s new executive team, established to support the growing number of volunteers, Technologists-in-Residence, and staff who provide critical, nonpartisan, pro bono technical support at the speed of need.

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Blog
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Published on:
January 15, 2021
Duration:

Six Recommendations for Implementing the Next Stimulus Package

When the Coronavirus Aid, Relief, and Economic Security (CARES) Act passed last spring, a substantial amount of federal dollars were unlocked for states to address the economic impacts of COVID-19.

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Media coverage
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Published on:
January 15, 2021
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How to address the Covid-19 vaccine rollout issues

Watch the video interview on CNBC Power Lunch »

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Media coverage
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Published on:
January 13, 2021
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‘The biggest data puzzle of our lifetime’ — Vaccine distribution effort gets help from Big Tech

Read the article on MarketWatch »

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Media coverage
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Published on:
January 12, 2021
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The Problem With Vaccine Websites

Read the article in The New York Times »

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