Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
I have been volunteering with U.S. Digital Response because I am passionate about helping make government services as accessible, human, and efficient as possible — both for those seeking help as well as for the public servants and partners who deliver these services.
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After the year we’ve all had, we think it’s important to acknowledge the pain, pressure and loss felt by our communities — and to also make time for a brief pause to celebrate all those who spent this year in service of their communities, doing hard and intensely important work to meet those critical needs.
On May 5, U.S. Digital Response brought together a virtual panel of some of the best in government and technology to reflect on what’s happened over the last year, how we’ve supported communities in need, what we’ve learned, and what digital response efforts will look like in future crises.
Over the past year, U.S. Digital Response (USDR) and Colorado Digital Service (CDS) tried something new. Less than a year into both forming, we decided to experiment with ways that a government digital services team and an organization offering pro bono technical expertise could partner to get things done in a moment of global crisis.
Kammi Foote administered elections for 14 years and served as the Clerk Recorder & Registrar of Voters for Inyo County, Calif., for 10 years.
“Does anyone know of any opportunities to contribute UX research skills to good causes?” read an email from a fellow user experience (UX) researcher. I was curious about what responses he’d get because I was also interested in volunteering.
Pennsylvania's Department of Labor and Industry engaged USDR's Unemployment Insurance team to better understand the claimant user experience and improve its designs.
As of April 1, 55 million people in the U.S. have received their full COVID-19 vaccinations. By mid-April, 90% of remaining adults will be eligible to receive the vaccine.
One year ago, an unprecedented wave of layoffs and furloughs left millions of Americans unemployed as the COVID-19 pandemic overtook the U.S. Since then, approximately 40 million people have received unemployment insurance benefits, and many more have applied.