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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Case study
Partner:
Pennsylvania Department of Labor & Industry
Published on:
April 4, 2021
Duration:

Unemployment Insurance claimant user research in Pennsylvania

Pennsylvania's Department of Labor and Industry engaged USDR's Unemployment Insurance team to better understand the claimant user experience and improve its designs.

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Blog
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Published on:
April 1, 2021
Duration:

Reflecting on A Year of Helping States Get Unemployment Insurance to People in Need

One year ago, an unprecedented wave of layoffs and furloughs left millions of Americans unemployed as the COVID-19 pandemic overtook the U.S. Since then, approximately 40 million people have received unemployment insurance benefits, and many more have applied.

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Media coverage
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Published on:
March 23, 2021
Duration:

Wisconsin Turns to Federal Help for UI Infrastructure Modernization

Read the article on Meritalk »

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Blog
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Published on:
March 18, 2021
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Public service as a service: how tech volunteers foster digital government in NYC

We started with a hypothesis. During the COVID-19 crisis in New York City in the spring of 2020, we had seen how fast skilled technologists could help spin up digital solutions.

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Media coverage
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Published on:
March 18, 2021
Duration:

Top 25 Doers, Dreamers & Drivers

Read the article on Government Technology »

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Blog
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Published on:
March 17, 2021
Duration:

Marking one year of U.S. Digital Response

On March 16, 2020, exactly one year ago, U.S. Digital Response (USDR) began with a simple Slack conversation, a handful of government contacts, and a few people offering help to frontline teams responding to the COVID-19 pandemic.

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Media coverage
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Published on:
March 11, 2021
Duration:

U.S. unemployment system fell short in early days of the pandemic. It could buckle again

Read the article on CNBC »

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Media coverage
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Published on:
March 9, 2021
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Vaccine-Appointment Sites Rush to Fix Glitches, Expand Capacity as Rollout Gathers Steam

Read the article in The Wall Street Journal »

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Blog
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Published on:
March 2, 2021
Duration:

Understanding How Essential Workers Navigate Vaccine Information Online

In nearly three months, as of March 1, nearly 77 million people have received at least one dose of a COVID-19 vaccine, according to the Center for Disease Control and Prevention.

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