Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
The collection of public health data throughout the COVID-19 pandemic has proven to be the most pivotal piece for successfully slowing the spread of the virus and flattening the curve.
Read the article at The New York Times »
For six months, U.S. Digital Response (USDR) has partnered with governments across the country to address the various public health challenges posed by the COVID-19 pandemic.
The Recidiviz team partnered with USDR volunteers to project the possible effects of the COVID-19 pandemic on incarcerated people.
In the first six weeks, 60,000 Pennsylvanians used a new tool to understand whether they needed to renew their benefits.
Working with USDR, Pueblo County released a new mobile-friendly website with improved navigation, content organization, plain language, and visual design.
U.S. Digital Response partnered with the State of New Jersey to create a custom benefits screener tool that suggests which benefits programs a New Jersey worker are eligible for.
Harris County, Texas, the third-largest county in the United States, has more than 4.7 million voters. County employees were working hard during the summer of 2020 to prepare for the November election
The State of California needed to establish a more resilient infrastructure to mobilize volunteers, project future capacity needs, and demonstrate impact.