Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
Time is every election official’s most precious resource right now. Fortunately, many officials are finding that even at this late date, they can still create significant efficiencies in their operations with quick technology fixes, allowing them to focus on their most pressing challenges.
Elections are a miracle. Even in the best of times, they depend on a deep well of trust in institutions and humans to play by the rules and administer the election process fairly and effectively.
During this pandemic, the overwhelming unemployment rates have inevitably created significant demand for state-based unemployment benefits.
With tax season looming, the Empire Justice Center’s team wanted to improve the CASH program’s website to better serve the public.
Read the article at StateScoop »
With the August 8 deadline for PPP applications quickly approaching, governments are seeking ways to stimulate economic recovery and support small businesses in their communities.
As COVID-19 cases surge throughout the country, many government teams are working to ramp up testing, manage hospital capacity, and ensure residents that are vulnerable and homebound are able to access critical resources they need.
Read the article on StateScoop »
Read the article at The Aspen Institute »