Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.
State program leaders, county administrators, and civic tech partners joined U.S. Digital Response for a webinar on an urgent challenge: how do states actually reduce SNAP payment error rates before the clock runs out?
Learn how government agencies can hire UX talent and build strong user-centered design practices. Explore practical strategies for growing UX capacity, improving workflows, and delivering better public services.
Election officials are heading into the 2026 cycle facing familiar pressures in new combinations: rapid legal and technological change, persistent distrust, workforce turnover, evolving security threats and a communications environment in which false claims and public confusion can spread faster than offices can respond.
Read the article at The Aspen Institute »
Seattle was the first major U.S. city to come face to face with the COVID-19 crisis. They partnered with USDR to evaluate testing partners and quickly set up testing sites for the public.
In response to the COVID-19 pandemic, the Congressional Families First Coronavirus Response Act authorized the implementation of Pandemic-EBT (P-EBT), which allows school aged children who qualify for free and reduced-price meals at school to receive replacement food benefits on an EBT card.
With USDR’s support, the capacity of our innovation team seamlessly grew overnight at a time when we needed it the most. Having a network of talent to tap into is a game changer for local government.
Read the article at Apolitical »
Read the article on GCN »
State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.
Kansas’s unemployment insurance application website was overwhelmed with traffic. USDR helped them scale up and cut visitor response times in half.
State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.