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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
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U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Blog
Partner:
Published on:
June 22, 2020
Duration:

How Anchorage Implemented a Quick, Low-Cost Texting Service to Support Small Businesses

With USDR’s support, the capacity of our innovation team seamlessly grew overnight at a time when we needed it the most. Having a network of talent to tap into is a game changer for local government.

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Media coverage
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Published on:
June 21, 2020
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How NYC CTO connected 13 agencies on a PPE dashboard for Covid-19 response

Read the article at Apolitical »

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Media coverage
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Published on:
June 18, 2020
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Open-source solution to CARES Act grants management

Read the article on GCN »

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Blog
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Published on:
June 5, 2020
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U.S. Digital Response Weekly Dispatch (June 5)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Case study
Partner:
Kansas Department of Labor
Published on:
June 4, 2020
Duration:

Supporting Unemployment Insurance Systems

Kansas’s unemployment insurance application website was overwhelmed with traffic. USDR helped them scale up and cut visitor response times in half.

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Blog
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Published on:
May 30, 2020
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U.S. Digital Response Weekly Dispatch (May 29)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
May 29, 2020
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Volunteering Engineering Teams During a Crisis

When COVID-19 hit, both the leadership team and many individuals across Segment, the company I work for, were eager to find a meaningful way to contribute to response efforts.

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Blog
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Published on:
May 23, 2020
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U.S. Digital Response Weekly Dispatch (May 22)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
May 18, 2020
Duration:

Volunteer Spotlight: Pandemic Unemployment Assistance

Since mid-March, the number of unemployment claims in the U.S. has totaled over 36 million — an unprecedented level of joblessness not seen since the Great Depression.

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