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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
July 31, 2026
Duration:

Five simple website fixes that build voter confidence before November

Small updates election offices can implement on their websites that can help boost voter confidence

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Media coverage
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Published on:
July 8, 2026
Duration:

Fax and Telegram? New York’s Archaic Requirements Get an A.I. Overhaul.

Gov. Kathy Hochul will direct state agencies to eliminate or modernize antiquated requirements, and examine if task forces or councils have outlived their purpose.

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Press release
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Published on:
July 8, 2026
Duration:

Cutting red tape: Governor Hochul issues executive order kicking off “Regulatory Reset” to save New Yorkers time and money

New York State partnered with nation-leading government reform and tech non-profits and academic research lab to utilize AI-enabled tools to expedite initial review, with strong human safeguards

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Case study
Partner:
Empire Justice Center
Published on:
August 4, 2020
Duration:

Incorporating human-centered design to improve online financial services

With tax season looming, the Empire Justice Center’s team wanted to improve the CASH program’s website to better serve the public.

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Media coverage
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Published on:
July 15, 2020
Duration:

Pahlka tells Congress ‘We cannot afford’ government’s outdated processes any longer

Read the article at StateScoop »

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Blog
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Published on:
July 11, 2020
Duration:

Simple Steps for Supporting Economic Resiliency in Your Community

With the August 8 deadline for PPP applications quickly approaching, governments are seeking ways to stimulate economic recovery and support small businesses in their communities.

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Blog
Partner:
Published on:
July 11, 2020
Duration:

Resurgence of COVID-19 Cases Demands A Quick, Proven Response

As COVID-19 cases surge throughout the country, many government teams are working to ramp up testing, manage hospital capacity, and ensure residents that are vulnerable and homebound are able to access critical resources they need.

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Media coverage
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Published on:
July 9, 2020
Duration:

After aiding pandemic projects, U.S. Digital Response sees a future with government

Read the article on StateScoop »

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Media coverage
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Published on:
July 8, 2020
Duration:

The Tech Response to COVID-19 Shows How to Fix the Safety Net

Read the article at The Aspen Institute »

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Case study
Partner:
City of Seattle
Published on:
July 4, 2020
Duration:

Expanding COVID-19 Testing Capacity

Seattle was the first major U.S. city to come face to face with the COVID-19 crisis. They partnered with USDR to evaluate testing partners and quickly set up testing sites for the public.

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Blog
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Published on:
July 2, 2020
Duration:

U.S. Digital Response and Code for America partner to offer free P-EBT support to states

In response to the COVID-19 pandemic, the Congressional Families First Coronavirus Response Act authorized the implementation of Pandemic-EBT (P-EBT), which allows school aged children who qualify for free and reduced-price meals at school to receive replacement food benefits on an EBT card.

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Blog
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Published on:
June 22, 2020
Duration:

How Anchorage Implemented a Quick, Low-Cost Texting Service to Support Small Businesses

With USDR’s support, the capacity of our innovation team seamlessly grew overnight at a time when we needed it the most. Having a network of talent to tap into is a game changer for local government.

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