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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

Featured Updates

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Blog
Partner:
Published on:
May 15, 2020
Duration:

U.S. Digital Response Weekly Dispatch (May 15)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
May 6, 2020
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U.S. Digital Response Weekly Dispatch (May 6)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Case study
Partner:
City of Concord, CA
Published on:
May 4, 2020
Duration:

Helping the Homebound Get Meals

The City of Concord requested assistance with creating an online tool to organize an emergency food program for older homebound adults experiencing food insecurity.

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Blog
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Published on:
April 28, 2020
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Understanding Digital Contact Tracing: Limitations, Implications and Recommendations

Contact tracing is not a new concept — manual contact tracing is a proven, effective method of general epidemic management used in past outbreaks such as HIV and Ebola.

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Blog
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Published on:
April 23, 2020
Duration:

USDR’s volunteer experts deliver quick help to governments amid the COVID-19 crisis

Government leaders are in the thick of it. They’re making decisions with imperfect, constantly evolving information; being asked to lead through life-or-death scenarios; and considering the short- and long-term wellbeing of their communities.

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Media coverage
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Published on:
April 23, 2020
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Build government back better, with Jen Pahlka

Listen to the podcast by Masters of Scale »

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Media coverage
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Published on:
April 13, 2020
Duration:

U.S. Digital Response: Crisis Tech Response to Keep Government Systems Running

Watch the webinar hosted by What Works Cities »

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Case study
Partner:
City of Emeryville, CA
Published on:
April 6, 2020
Duration:

Going Virtual to Celebrate the Arts

The City of Emeryville partnered with USDR to migrate an in-person arts festival to a digital experience.

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Case study
Partner:
Yolo County District Attorney
Published on:
April 5, 2020
Duration:

Modernizing the Neighborhood Court

Yolo County's District Attorney's office partnered with USDR to automate its communications with participants in a restorative justice program.

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