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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

Featured Updates

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Blog
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Published on:
May 22, 2026
Duration:

What state leaders heard about reducing SNAP payment error rates

State program leaders, county administrators, and civic tech partners joined U.S. Digital Response for a webinar on an urgent challenge: how do states actually reduce SNAP payment error rates before the clock runs out?

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Webinar
Partner:
Published on:
May 21, 2026
Duration:

Hiring for UX Roles and Building Agency UX Practices

Learn how government agencies can hire UX talent and build strong user-centered design practices. Explore practical strategies for growing UX capacity, improving workflows, and delivering better public services.

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Media coverage
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Published on:
May 14, 2026
Duration:

Election experts look toward 2026 with urgency, caution and signs of progress

Election officials are heading into the 2026 cycle facing familiar pressures in new combinations: rapid legal and technological change, persistent distrust, workforce turnover, evolving security threats and a communications environment in which false claims and public confusion can spread faster than offices can respond.

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Blog
Partner:
Published on:
May 29, 2020
Duration:

Volunteering Engineering Teams During a Crisis

When COVID-19 hit, both the leadership team and many individuals across Segment, the company I work for, were eager to find a meaningful way to contribute to response efforts.

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Blog
Partner:
Published on:
May 23, 2020
Duration:

U.S. Digital Response Weekly Dispatch (May 22)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
Partner:
Published on:
May 18, 2020
Duration:

Volunteer Spotlight: Pandemic Unemployment Assistance

Since mid-March, the number of unemployment claims in the U.S. has totaled over 36 million — an unprecedented level of joblessness not seen since the Great Depression.

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Blog
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Published on:
May 15, 2020
Duration:

U.S. Digital Response Weekly Dispatch (May 15)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
May 6, 2020
Duration:

U.S. Digital Response Weekly Dispatch (May 6)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Case study
Partner:
City of Concord, CA
Published on:
May 4, 2020
Duration:

Helping the Homebound Get Meals

The City of Concord requested assistance with creating an online tool to organize an emergency food program for older homebound adults experiencing food insecurity.

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Blog
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Published on:
April 29, 2020
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U.S. Digital Response Weekly Dispatch (April 28)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
April 28, 2020
Duration:

Understanding Digital Contact Tracing: Limitations, Implications and Recommendations

Contact tracing is not a new concept — manual contact tracing is a proven, effective method of general epidemic management used in past outbreaks such as HIV and Ebola.

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Blog
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Published on:
April 23, 2020
Duration:

USDR’s volunteer experts deliver quick help to governments amid the COVID-19 crisis

Government leaders are in the thick of it. They’re making decisions with imperfect, constantly evolving information; being asked to lead through life-or-death scenarios; and considering the short- and long-term wellbeing of their communities.

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