Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
Seattle was the first major U.S. city to come face to face with the COVID-19 crisis. They partnered with USDR to evaluate testing partners and quickly set up testing sites for the public.
In response to the COVID-19 pandemic, the Congressional Families First Coronavirus Response Act authorized the implementation of Pandemic-EBT (P-EBT), which allows school aged children who qualify for free and reduced-price meals at school to receive replacement food benefits on an EBT card.
With USDR’s support, the capacity of our innovation team seamlessly grew overnight at a time when we needed it the most. Having a network of talent to tap into is a game changer for local government.
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State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.
Kansas’s unemployment insurance application website was overwhelmed with traffic. USDR helped them scale up and cut visitor response times in half.
State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.
When COVID-19 hit, both the leadership team and many individuals across Segment, the company I work for, were eager to find a meaningful way to contribute to response efforts.