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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
July 31, 2026
Duration:

Five simple website fixes that build voter confidence before November

Small updates election offices can implement on their websites that can help boost voter confidence

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Media coverage
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Published on:
July 8, 2026
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Fax and Telegram? New York’s Archaic Requirements Get an A.I. Overhaul.

Gov. Kathy Hochul will direct state agencies to eliminate or modernize antiquated requirements, and examine if task forces or councils have outlived their purpose.

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Press release
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Published on:
July 8, 2026
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Cutting red tape: Governor Hochul issues executive order kicking off “Regulatory Reset” to save New Yorkers time and money

New York State partnered with nation-leading government reform and tech non-profits and academic research lab to utilize AI-enabled tools to expedite initial review, with strong human safeguards

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Blog
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Published on:
May 6, 2020
Duration:

U.S. Digital Response Weekly Dispatch (May 6)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Case study
Partner:
City of Concord, CA
Published on:
May 4, 2020
Duration:

Helping the Homebound Get Meals

The City of Concord requested assistance with creating an online tool to organize an emergency food program for older homebound adults experiencing food insecurity.

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Blog
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Published on:
April 29, 2020
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U.S. Digital Response Weekly Dispatch (April 28)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
April 28, 2020
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Understanding Digital Contact Tracing: Limitations, Implications and Recommendations

Contact tracing is not a new concept — manual contact tracing is a proven, effective method of general epidemic management used in past outbreaks such as HIV and Ebola.

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Blog
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Published on:
April 23, 2020
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USDR’s volunteer experts deliver quick help to governments amid the COVID-19 crisis

Government leaders are in the thick of it. They’re making decisions with imperfect, constantly evolving information; being asked to lead through life-or-death scenarios; and considering the short- and long-term wellbeing of their communities.

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Media coverage
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Published on:
April 23, 2020
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Build government back better, with Jen Pahlka

Listen to the podcast by Masters of Scale »

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Media coverage
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Published on:
April 13, 2020
Duration:

U.S. Digital Response: Crisis Tech Response to Keep Government Systems Running

Watch the webinar hosted by What Works Cities »

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Case study
Partner:
City of Emeryville, CA
Published on:
April 6, 2020
Duration:

Going Virtual to Celebrate the Arts

The City of Emeryville partnered with USDR to migrate an in-person arts festival to a digital experience.

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Case study
Partner:
Yolo County District Attorney
Published on:
April 5, 2020
Duration:

Modernizing the Neighborhood Court

Yolo County's District Attorney's office partnered with USDR to automate its communications with participants in a restorative justice program.

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