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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
Partner:
Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
Partner:
Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
Partner:
Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Case study
Partner:
Neighborhood Preservation Inc., Memphis
Published on:
April 4, 2020
Duration:

Automations help Memphis nonprofit mitigate hundreds of evictions

To streamline the hundreds of applications for legal aid that were overwhelming clerks in Memphis, volunteers built an automated intake process.

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Case study
Partner:
Louisiana Department of Health
Published on:
April 3, 2020
Duration:

Matching Hospital Staffing Shortages with Qualified Workers

Louisiana Department of Health (LDH) and USDR launched a program which helps facilities with acute healthcare staffing shortages fill vacancies with qualified, out-of-work candidates.

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Product demo
Partner:
Published on:
Duration:
2:00

USDR Resource: UEI Validator Tool

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