Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
Watch the webinar hosted by What Works Cities »
The City of Emeryville partnered with USDR to migrate an in-person arts festival to a digital experience.
Yolo County's District Attorney's office partnered with USDR to automate its communications with participants in a restorative justice program.
To streamline the hundreds of applications for legal aid that were overwhelming clerks in Memphis, volunteers built an automated intake process.
Louisiana Department of Health (LDH) and USDR launched a program which helps facilities with acute healthcare staffing shortages fill vacancies with qualified, out-of-work candidates.
