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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
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How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
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U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
Partner:
Published on:
October 30, 2026
Duration:

Your mayor may change. Your digital services shouldn’t.

New leadership brings new perspectives and fresh ideas, but local governments must build capacity into their systems that ensures these transitions don’t hinder residents’ access to services. Here are three steps to take now.

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Webinar
Partner:
Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

Click to Read More
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Media coverage
Partner:
Published on:
October 21, 2026
Duration:

More technology, fewer humans? Not if cities want to be successful.

How city governments can rethink what in-house talent looks like.

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Press release
Partner:
Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

Click to Read More
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Media coverage
Partner:
Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
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Published on:
September 9, 2026
Duration:

Government, made easier. Governor Newsom introduces AskCA, a new AI-powered tool for Californians

U.S. Digital Response helped to develop the evaluation and testing methodology for AskCA so the state can confirm the chatbot is pulling from legitimate government sources and giving residents accurate answers.

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Media coverage
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Published on:
September 9, 2026
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U.S. Digital Response’s roadmap for better government digital services

Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.

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Case study
Partner:
Shelby County Election Commission, Tennessee
Published on:
August 28, 2026
Duration:

Shelby County, TN modernizes election day support with HelpLine

Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.

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Media coverage
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Published on:
August 19, 2026
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New guide aims to help build digital service teams

Digital service teams are valuable to state and local government service delivery, but launching one is not always straightforward, one expert says. A new guide looks to assist officials in their efforts to create them.

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